Servexa at a glance
A concise introduction to Servexa, its operating scope and the questions to explore in a requirements discussion.
An overview of the service operations platform: the full life of a job, from what was promised through to what it was worth.
What is inside.
The customer booking experience, including how contract cover is shown before payment. The dispatch board and the assignment engine, with the rules that are checked before a job can be dropped on a technician. The field application and how it behaves without a signal. The configuration studio, where a service is a versioned definition with an effective date rather than a code change. Contracts, entitlements and planned maintenance. Quality, evidence and rework. And job economics, which is the part most service systems leave out.
Who it is for.
Operations directors and service managers who can see the jobs but not the margin, facilities and field service businesses running several systems that disagree, and anybody whose scheduling happens in a spreadsheet that one person maintains.
A note on scope.
The platform covers residential service operations and commercial facilities work, with customer and site hierarchies, assets, contracts and subcontractors. Where a requirement sits outside that, the overview says so rather than implying coverage.
What would a better working day look like?
Bring us the process you want to improve. We’ll explore the product, technology and delivery work it needs.