Different operations. Specific requirements.
Explore the workplace, workforce and service challenges in your sector, and the products and technology work that may help address them.
Explore your sector
Every sector runs its own version of the same problems. These are the ones we have worked in, and what usually needs attention first.
Construction
Projects are won on a date and delivered against one. The technology question in construction is rarely the site itself; it is whether the chain from an approved headcount to somebody actually cleared to work on site can be seen far enough ahead to act on.
Explore →Enterprise Services
Shared services work when a request has one owner and one route. What makes them difficult is that requests cross functions, each function has its own system, and the handover between them is where the information is lost.
Explore →Facilities Management
Facilities work is judged on whether the record survives the handovers: what the contract promised, what was scheduled, who attended, what it consumed, and what it cost. Every step usually works. The month end is where it comes apart.
Explore →Field Services
A field business lives on what happens away from the office, where the person doing the work cannot ask anybody a question. Whether the promise made at booking reaches the technician, and whether what the technician did reaches the invoice, decides both the customer relationship and the margin.
Explore →Government
In a public entity the decision trail matters as much as the decision. What has to be demonstrable is who was authorised, on what basis they decided, and where the data sat while they did. Systems that cannot show that are difficult to defend regardless of how well they work.
Explore →Healthcare
Our scope here is the administrative side: the workplace, the workforce and the facilities around care delivery. Clinical systems are a separate specialist discipline and we say so rather than implying coverage. The boundary between the two is itself part of the work.
Explore →Professional Services
The asset is people and their time, and both move between clients, projects and offices constantly. The technology question is whether the organisation can see where its capacity actually is this week, and whether the office it pays for matches the way its teams now work.
Explore →Real Estate
A portfolio is only legible if every record can be traced to a place. Customers, properties, locations and assets have to be structured before service history means anything, and most estates have grown faster than the structure holding them.
Explore →Retail and Hospitality
Every location shares the standard and differs in the detail: opening hours, access, local priorities and a team that turns over faster than in most sectors. What has to be consistent is the process; what has to be flexible is nearly everything about how it runs on the ground.
Explore →What would a better working day look like?
Bring us the process you want to improve. We’ll explore the product, technology and delivery work it needs.