Improve the process behind the result.
Examine how work moves through the organisation and define practical changes to ownership, controls and performance measurement.
What this covers.
How work moves through the organisation: who does what, where it waits, where it is done twice, and which handovers lose information. The output is a process design with ownership and controls attached, in enough detail that a system can be configured against it or a team can be reorganised around it.
How it runs.
We follow real cases end to end rather than interviewing people about how the process is supposed to work, because those are usually different. Volumes and handling times are measured where they can be. The target design is agreed with the people who have to operate it, which is slower at the start and much faster afterwards.
Where it fits.
Ahead of a system change, when a process spans departments and nobody owns the whole of it, or when performance measures disagree with each other. It is not a restructuring service and it does not produce a headcount recommendation.
What you get, and what it depends on.
A process design with ownership, controls and exceptions written down, in enough detail to configure a system against or reorganise a team around. It depends on being allowed to follow real cases end to end, including the ones that went wrong.
How we can work together
The model is chosen to suit the work, not to suit us. We will tell you when a fixed price is the wrong instrument.
Process review
One process end to end, measured and redesigned, with an agreed target.
Design authority
Ongoing involvement through a change, keeping the design honest as it meets reality.
Workshop series
Facilitated sessions where your own people do the design and we hold the method.
What would a better working day look like?
Bring us the process you want to improve. We’ll explore the product, technology and delivery work it needs.